FAQ
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and with all tags attached. Please contact us at info@escootlab.com before sending your return.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
Orders are processed quickly, usually within 1–3 business days. If you need to make changes, please contact us immediately. Once shipped, orders cannot be modified or canceled.
Do you ship internationally?
Yes, we ship across the European Union and selected international destinations. Please check our Shipping Policy for more details.
How long does shipping take?
Within the EU, delivery usually takes 7–18 business days. Shipping times may vary depending on your location and customs clearance.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over €59 within the EU.
Can I track my order?
Yes, all orders include tracking. You will receive a tracking number via email once your order has shipped.